topic Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance in SIM cards & Porting

Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 19:16:30 GMT

Hi there,

I need urgent assistance regarding cancelling my EE services, as I have been unable to get through to the appropriate team despite multiple attempts.

There is no available customer service email address, and after calling 150 several times, the option for leaving services consistently directs me to a message saying the office is closed. This is not acceptable, as it effectively prevents customers from cancelling.

I have also attempted to book an appointment in-store, but there is no availability. Additionally, there are no clear or accessible options to manage or cancel services through the app or online account, unlike most other providers.

This situation is extremely frustrating and gives the impression that the process is unnecessarily difficult. I require a clear and immediate way to proceed with cancelling my services.

If anyone can provide a direct method to contact the correct department or escalate this issue, please respond as soon as possible.

I expect this matter to be addressed promptly.

Thank you.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

XRaySpeX — Fri, 24 Apr 2026 19:26:20 GMT

What services? Most EE services require you to phone CS & give 30 days notice to cancel. Any cancellation before the end of any min. term will attract early termination fees.

You may expect no more than when the members of this user forum are attending here in their own personal time.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 19:35:58 GMT

It just keeps saying the office is closed - honestly, the dedication to being unreachable is impressive. Thanks for that.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

XRaySpeX — Fri, 24 Apr 2026 19:38:53 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

garybs29 — Fri, 24 Apr 2026 19:40:21 GMT

What are you wanting to cancel & what number are you dialling?

FWIW NO provider allows you to cancel online but they're may be switching optiins depending on what you're trying to do

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 19:59:09 GMT

Tried dialing both 150 and +44 800 079 8586, neither works.

And to clarify, Lebara "most definitely" allows you to cancel through app, have done so in the past. I'm trying to get my PAC to leave EE.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

XRaySpeX — Fri, 24 Apr 2026 20:02:45 GMT

As you want to keep your number, text PAC to 65075. It will respond with your PAC & how much you will have to pay in Early Termination Fees if you are still within your min term. Give the PAC to new provider. This will have the effect of cancelling your EE contract but you may be liable to pay early termination fees. Best to do this in last few days of your contract term so you have little or no overlap.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

garybs29 — Fri, 24 Apr 2026 20:03:13 GMT

Why not just request your pac via the 65075 text route or if you have more than 1 number via the app /online?

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 20:08:39 GMT

Obviously I have tried that. It says that my number is a part of multiple subscription account (whatever that means) so the request can't be completed through text. Then they ask me to call 150, where they have been telling me that the office is closed, hence creating the ultimate loop of wasting my time and leading to nowhere.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

garybs29 — Fri, 24 Apr 2026 20:22:43 GMT

So as i said use app/online

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

Mustrum — Fri, 24 Apr 2026 20:52:09 GMT

@kj100398 EE have a handy Help page https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know but obviously calls need to be made during their open hours.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 22:01:17 GMT

Online platform basically just tells to dial 150 and that other number. There's a another of generating pin but that's not working either.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Fri, 24 Apr 2026 22:01:40 GMT

Yup, I called during open hours only.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

Schockwave — Sat, 25 Apr 2026 09:35:13 GMT

@kj100398

@kj100398 wrote:
Yup, I called during open hours only.

Have you been able to contact customer service today? They should be open now.

Re: Urgent: Unable to Cancel EE Services – Need Immediate Assistance

kj100398 — Sat, 25 Apr 2026 12:36:20 GMT

Yup, have been trying since morning, but they say on the line that the office is closed (as usual). Not only that, no one from the customer service team has even bothered to get back to me. There's not even a chat bot on the site to handle BAU queries.

Worst service ever! Can't wait for my contract to end.