topic Re: Need a new SIM card can't phone customer services in SIM cards & Porting

Need a new SIM card can't phone customer services

Stevensmaria — Thu, 23 Apr 2026 17:31:35 GMT

Need n new SIM card phone keeps dropping out so can't ring do they have a chat service

Re: Need a new SIM card can't phone customer services

Schockwave — Thu, 23 Apr 2026 19:23:45 GMT

Welcome to the community,

If you are a contract customer, then there is live chat via the app by going to help and scrolling down to talk to us, then you will see the message us. No such thing for pay as you go.

You would have to otherwise click on manage at the bottom and then scroll down to settings and scroll down to sim/esim click on it and order a replacement SIM card or go to a high street store with photo ID and get a replacement from there.

Re: Need a new SIM card can't phone customer services

Michael_D — Fri, 24 Apr 2026 07:24:00 GMT

Hi @Stevensmaria

There is some great advice from @Schockwave on how you can request another SIM.

What is happening on your phone? It is possible that it is not the SIM that is causing any problems so we can offer some advice for you if we know more information.

Michael