https://community.ee.co.uk/t5/SIM-cards-Porting/Need-a-new-SIM-card-can-t-phone-customer-services/m-p/1614570#M56838 <P>Need n new SIM card phone keeps dropping out so can't ring do they have a chat service</P><P>&nbsp;</P> Thu, 23 Apr 2026 17:31:35 GMT Stevensmaria 2026-04-23T17:31:35Z https://community.ee.co.uk/t5/SIM-cards-Porting/Need-a-new-SIM-card-can-t-phone-customer-services/m-p/1614570#M56838 <P>Need n new SIM card phone keeps dropping out so can't ring do they have a chat service</P><P>&nbsp;</P> Thu, 23 Apr 2026 17:31:35 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Need-a-new-SIM-card-can-t-phone-customer-services/m-p/1614570#M56838 Stevensmaria 2026-04-23T17:31:35Z https://community.ee.co.uk/t5/SIM-cards-Porting/Need-a-new-SIM-card-can-t-phone-customer-services/m-p/1614583#M56840 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4981830">@Stevensmaria</a>&nbsp;,</P><P>Welcome to the community,</P><P>If you are a contract customer, then there is live chat via the app by going to help and scrolling down to talk to us, then you will see the message us. No such thing for pay as you go.</P><P>You would have to otherwise &nbsp;click on manage at the bottom and then scroll down to settings and scroll down to sim/esim click on it and order a replacement SIM card or go to a high street store with photo ID and get a replacement from there.</P> Thu, 23 Apr 2026 19:23:45 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Need-a-new-SIM-card-can-t-phone-customer-services/m-p/1614583#M56840 Schockwave 2026-04-23T19:23:45Z