Can’t set up esim

KiannaW — Sat, 18 Apr 2026 10:34:07 GMT

I am trying to set up the safer eSIM on my daughters phone.

got the email with instructions

Download your eSIM

To register your EE account and get your eSIM, you’ll need to:

Go to ee.co.uk/go/login and log in with your EE ID, if one has been created for you. If it hasn't, you can set up an online account
Once you've logged in, please link your EE product using the mobile number on this email
You're now good to go - you'll get a pop up to download your eSIM

now have done all this. However option 2 as above, asks me for the phone number on the email I received. As this is the new eSIM number, which I have yet to set up on my daughter’s phone I can’t set it up as it asks for a code when I enter it, this code is sent to the eSIM number that I can’t access yet!!

On the EE app the safer sim number is showing in my account alongside my own number. But nowhere can I see the option to download the safer eSIM.

im stuck what to do to download the eSIM if I can’t even get the option to download it.

I haven’t got the time or patience to sit on the phone for ages with someone from EE, so hopefully someone here can help.

Re: Can’t set up esim

Leanne_T — Sat, 18 Apr 2026 12:50:28 GMT

Hi there @KiannaW

Thanks for coming to the community.

If you have no option in the app to download the eSIM for the new safer SIM number, you would need to get in touch with our tech guides by calling us on 150. The team will have full account access to help you with the new eSIM.

Thanks.

Leanne.

topic Can’t set up esim in SIM cards & Porting

Can’t set up esim

Re: Can’t set up esim