https://community.ee.co.uk/t5/SIM-cards-Porting/dead-sim/m-p/1613166#M56794 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3897727">@molehill</a>&nbsp;,</P><P>Welcome to the community,</P><P>Have you still got your old SIM card? Have you inserted that one? You do not need to use the SIM card that came with the new phone.</P><P>You would otherwise have to either use the app, click on manage at the bottom of the app, click on mobile and sims, then scroll down to settings,, then sim/esim and see if you can get it activated, or use another phone or web based app to ring customer service to get it activated or go to an EE store with a photo ID and get it activated.</P> Wed, 15 Apr 2026 15:19:42 GMT Schockwave 2026-04-15T15:19:42Z https://community.ee.co.uk/t5/SIM-cards-Porting/dead-sim/m-p/1613148#M56793 <P>I have switched toa new phone and inserted my SIM. But there is no connection. I cannot call support because there's no connection.</P> Wed, 15 Apr 2026 14:17:16 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/dead-sim/m-p/1613148#M56793 molehill 2026-04-15T14:17:16Z https://community.ee.co.uk/t5/SIM-cards-Porting/dead-sim/m-p/1613166#M56794 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3897727">@molehill</a>&nbsp;,</P><P>Welcome to the community,</P><P>Have you still got your old SIM card? Have you inserted that one? You do not need to use the SIM card that came with the new phone.</P><P>You would otherwise have to either use the app, click on manage at the bottom of the app, click on mobile and sims, then scroll down to settings,, then sim/esim and see if you can get it activated, or use another phone or web based app to ring customer service to get it activated or go to an EE store with a photo ID and get it activated.</P> Wed, 15 Apr 2026 15:19:42 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/dead-sim/m-p/1613166#M56794 Schockwave 2026-04-15T15:19:42Z