Sim

Ben3444 — Mon, 13 Apr 2026 22:00:43 GMT

Before setting up my new phone I put my SIM card out of my old phone into my new phone then set the phone up but now my SIM card won’t work in either phones

Re: Sim

Ali_A — Tue, 14 Apr 2026 08:37:58 GMT

Hi @Ben3444

Did you receive a new SIM card with your new phone? If so you may need to use the new one now.
Prior to setting up your new phone, do you know if your old phone also was using an eSIM?
It could be possible you had transferred to an eSIM which has now been deleted from your old phone.

Please call customer service from a different device, where a member of the team can order a replacement SIM card or eSIM QR code for you.
Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali

topic Re: Sim in SIM cards & Porting

Sim

Re: Sim