https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-not-working/m-p/1611660#M56763 <P>I ordered a replacement sim and it says it should work straight away.........it doesn't. Have tried turning phone on and off etc. I have put the sim in a spare handset that isn't cleared from the last user, as it's their back-up phone. Does that matter?? Thanks&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Wed, 08 Apr 2026 10:02:54 GMT JoshI3 2026-04-08T10:02:54Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-not-working/m-p/1611660#M56763 <P>I ordered a replacement sim and it says it should work straight away.........it doesn't. Have tried turning phone on and off etc. I have put the sim in a spare handset that isn't cleared from the last user, as it's their back-up phone. Does that matter?? Thanks&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Wed, 08 Apr 2026 10:02:54 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-not-working/m-p/1611660#M56763 JoshI3 2026-04-08T10:02:54Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-not-working/m-p/1611709#M56764 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4971026">@JoshI3</a></SPAN> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>With replacement SIMs, there are two options that you can go for - either a blank SIM that is then activated once you're ready, or a pre-activated SIM.</P> <P>The former will need a one time PIN to be sent to your existing number before we can proceed with the transfer, whilst the latter can only be requested via our team, and can only be sent to the address registered on your account.</P> <P>If you still have your old SIM and need this new one activating, please head over to our page here:</P> <P><A href="https://ee.co.uk/help/mobile/getting-started/sim/set-up-my-new-sim" target="_blank">How Do I Activate and Set Up My New SIM? | Mobile Help | EE</A></P> <P>If you aren't able to receive a one time PIN, I'd recommend either <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving our team a call</A>, or also you can visit one of our <A href="https://ee.co.uk/store-finder" target="_blank">retail stores</A> for a free on the day replacement.</P> <P>You'll just need a valid passport or UK driving licence.</P> <P>Peter</P> <P>&nbsp;</P> Wed, 08 Apr 2026 12:56:08 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-not-working/m-p/1611709#M56764 Peter_W 2026-04-08T12:56:08Z