topic Transferring line withing ee in SIM cards & Porting

Transferring line withing ee

rokatubio — Fri, 03 Apr 2026 18:41:29 GMT

I am looking to port my number from my old job EE account to my own EE personal account - I am in the process of buying the new personal line but I can't seem to port my old number as it does not like the PAC. The error reads as "You used a PAC code that's for moving to a new network provider. Please call us on 150 from your mobile to talk about your code.".

How do I make this transfer in this case?

Re: Transferring line withing ee

Mustrum — Fri, 03 Apr 2026 18:49:20 GMT

@rokatubio I faced the same dilema when I left my last emplyer and wanted to stay with EE. Providing you have your emplyers permission to retain the number you will have to use the PAC and move to another provider, and then ask them for a new PAC and use that to move your number to a personal EE account.

Things may have moved on so a call to customer services should advise if there is another way now.

HTH

Re: Transferring line withing ee

rokatubio — Fri, 03 Apr 2026 19:45:31 GMT

And when you transferred away to another provider, did you pick a pay as you go line? I might do that then but it seems that there should be a better solution directly within EE?

Re: Transferring line withing ee

XRaySpeX — Fri, 03 Apr 2026 20:26:48 GMT

There is 1 solution within EE. You could alternatively move your old contract to PAYG with 30 days notice (with employer's permission) & then ask EE to transfer the no to your new contract.

Re: Transferring line withing ee

bristolian — Sat, 04 Apr 2026 10:51:34 GMT

In the past, a "Customer Account Transfer" would have enabled this without need for porting or any PAYG transfer.

You would need to check with CS whether this is still an option.