topic Re: Cancel a SIM in SIM cards & Porting

Cancel a SIM

Deejay8 — Fri, 08 Nov 2024 16:50:12 GMT

I visited my local EE store to get help cancelling my spare SIM contract and was advised to call EE on 150. That is proving not to be possible. Voice says lookout for text and then the line is cut. Tried other options on the menu to speak to anyone and again line is cut.
Any advice on how to speak to a person who can help or where to go online to cancel one of my 2 SIM contracts would be welcome.

Re: Cancel a SIM

MikeTaku111 — Fri, 08 Nov 2024 17:07:39 GMT

If you're having trouble canceling your spare SIM contract with EE, try logging into your EE account on their website or through the EE app, where you can manage your services. Alternatively, use their online chat service to speak with an agent for assistance. If calling isn’t working, you can reach out to EE via their official social media accounts on Twitter or Facebook for quicker support. If none of these options work, consider visiting another EE store or trying to call at a different time, hopefully your the issue will be solved.
However if you need anykind of help from me, I am here to assist you, feel free to ask me.
Thank you,
Mike Taku.

Re: Cancel a SIM

XRaySpeX — Fri, 08 Nov 2024 17:12:53 GMT

@MikeTaku111 : You can't cancel a contract thro' your EE a/c. You need to phone CS & give 30 days notice.

Re: Cancel a SIM

MikeTaku111 — Fri, 08 Nov 2024 17:14:19 GMT

Thank You Sir!

Re: Cancel a SIM

adeelAbbas — Thu, 02 Apr 2026 09:09:57 GMT

I need to cancel my ee sim 07*********

[Mod edit - removed phone number, please don't share any personal details in public]

Re: Cancel a SIM

XRaySpeX — Thu, 02 Apr 2026 09:53:12 GMT

@adeelAbbas : If it's on contract, you need to phone CS & give 30 days notice. If it's on PAYG, just stop using it.

Re: Cancel a SIM

Peter_W — Thu, 02 Apr 2026 11:01:22 GMT

Welcome to the Community, @adeelAbbas.

If you're looking to just cancel outright, the advice from @XRaySpeX here to call our customer care team is spot on 😊

Alternatively if you were looking to switch to a different provider, or move your number, you can find all the details you need here:

How Do I Cancel My Contract with EE? | Profile | EE

Peter

Re: Cancel a SIM

adeelAbbas — Thu, 02 Apr 2026 11:31:51 GMT

I call to customers services and they said do it online and this is a flexible contract sim every month is refresh the automatically. But the one of your customers service staff misgarding me to sell the new number

Re: Cancel a SIM

XRaySpeX — Thu, 02 Apr 2026 11:36:04 GMT

@adeelAbbas : How do you pay for it? Do you top it up regularly/now & again?