topic Re: Contract suspended in SIM cards & Porting

Contract suspended

clooeyw — Fri, 27 Mar 2026 14:24:56 GMT

My contract is currently suspended for financial reasons, if I were to put a pay as you go sim into my phone, will Services be reactivated whilst I pay off my contract??

Re: Contract suspended

bristolian — Fri, 27 Mar 2026 14:52:10 GMT

Phones are normally only blacklisted in lost & stolen scenarios. Unless there's another reason why your device should be blacklisted, then the suspension should only apply to your SIM.

Putting another SIM in your phone wouldn't reactivate your plan, it would just turn your phone into a PAYG one. It's the SIM which gives a phone its number, and that number comes from whatever plan/subscription it's on.

Re: Contract suspended

XRaySpeX — Fri, 27 Mar 2026 14:53:13 GMT

Yes, @clooeyw , it's your contract no. that has been suspended due not paying for it, not any other no. you might buy.

Re: Contract suspended

clooeyw — Fri, 27 Mar 2026 16:28:29 GMT

So would i be able to use mobile data etc rather than having to rely on WiFi all the time??

Re: Contract suspended

XRaySpeX — Fri, 27 Mar 2026 16:50:20 GMT

Yes.

Re: Contract suspended

clooeyw — Fri, 27 Mar 2026 19:33:17 GMT

Would that mean changing my number?? Ive had my number for years & dont really want to change it.

Re: Contract suspended

bristolian — Fri, 27 Mar 2026 19:39:30 GMT

@clooeyw wrote:
Would that mean changing my number??

I'm not sure what "that" is that you're referring to here, but as per my previous post... It's the SIM which gives a phone its number.

Your contract SIM has your contract number attached, a PAYG SIM will have that PAYG number attached. If your contract has been suspended or restricted for whatever reason, that's the number that you'll have problems using. The PAYG number is attached to the PAYG SIM and is both immaterial & unaffected.

Resolve the issue that has caused your contract line to be suspended, and you'll restore use of that SIM, that number.

Re: Contract suspended

XRaySpeX — Fri, 27 Mar 2026 20:10:36 GMT

Yes, your existing no. is suspended until you pay it up. That means you can't use it in any way; not make calls with it, not port it elsewhere.

Re: Contract suspended

Katie_B — Sat, 28 Mar 2026 08:21:56 GMT

Hi @clooeyw.

Welcome to the community.

I can see you have already been provided with some helpful advice.

Have you spoke with our customer care team to see if a plan could be put in place?

Katie