topic Re: New to EE in SIM cards & Porting

New to EE

AdrianUK — Mon, 23 Mar 2026 09:50:31 GMT

Hi,

I start a new contract with EE and I requested to keep my old phone number from O2. On my contract I have an eSim with an EE phone number.

I provided the PAC number.

When the old number will be transferred to my EE account?

At this time I have two active phone numbers, O2 on physical sim and EE on eSim. My phone it is an iPhone 14.

Re: New to EE

bristolian — Mon, 23 Mar 2026 09:57:59 GMT

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Re: New to EE

AdrianUK — Mon, 23 Mar 2026 10:01:23 GMT

It is a week since I have started the new contract

Re: New to EE

bristolian — Mon, 23 Mar 2026 10:15:17 GMT

In which case either your new SIM hasn't been used on EE's network thus triggering the PAC submission, or the PAC hasn't been received in order to submit.

EE-CS on 150 have access to your individual account to check, and rectify accordingly. If the PAC is submitted before close-of-business today, your port-in should be tomorrow.

Re: New to EE

AdrianUK — Mon, 23 Mar 2026 10:20:46 GMT

EE sim is used as data sim in EE network and I have done only one phone call from it.

Re: New to EE

Debbie_G — Mon, 23 Mar 2026 12:34:06 GMT

Hi @AdrianUK.

Thanks for coming to the community.

If your number hasn’t transferred after a week, I’d recommend getting in touch with our customer support team so they can check whether the PAC was received and submitted correctly, and help get this sorted.

Debbie

Re: New to EE

AdrianUK — Tue, 24 Mar 2026 12:48:05 GMT

Hi,

Thank you for your interest.

After a very successful conversation with the customer service tech team my problem is resolved.

Re: New to EE

Debbie_G — Tue, 24 Mar 2026 15:03:01 GMT

Thanks for getting back to us to let us know, @AdrianUK. It's great to hear everything’s been sorted.

Debbie