https://community.ee.co.uk/t5/SIM-cards-Porting/My-plan-is-not-appearing/m-p/1608368#M56625 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4443.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41983iF4B8CBD51F1E1995/image-size/medium?v=v2&amp;px=400" role="button" title="4443.jpg" alt="4443.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4446.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41984iBAA742E0E215950B/image-size/medium?v=v2&amp;px=400" role="button" title="4446.jpg" alt="4446.jpg" /></span></P><P>I updraged my pay as you go sim to a sim only plan but now I can't link my product to my account on my app and it also says my account is closed on my app.. What can I do</P> Sat, 21 Mar 2026 22:57:17 GMT Jagrahi 2026-03-21T22:57:17Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-plan-is-not-appearing/m-p/1608368#M56625 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4443.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41983iF4B8CBD51F1E1995/image-size/medium?v=v2&amp;px=400" role="button" title="4443.jpg" alt="4443.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4446.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41984iBAA742E0E215950B/image-size/medium?v=v2&amp;px=400" role="button" title="4446.jpg" alt="4446.jpg" /></span></P><P>I updraged my pay as you go sim to a sim only plan but now I can't link my product to my account on my app and it also says my account is closed on my app.. What can I do</P> Sat, 21 Mar 2026 22:57:17 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-plan-is-not-appearing/m-p/1608368#M56625 Jagrahi 2026-03-21T22:57:17Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-plan-is-not-appearing/m-p/1608388#M56628 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4958140">@Jagrahi</a>&nbsp;</P><P>Call EE CS on 150 and ask them to delete your online profile and then you can register new again.&nbsp;</P><P>Thanks&nbsp;</P> Sun, 22 Mar 2026 08:38:07 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-plan-is-not-appearing/m-p/1608388#M56628 Northerner 2026-03-22T08:38:07Z