topic Following upgrade, neither phone (old and new) working and Apple Watch also not in SIM cards & Porting

Following upgrade, neither phone (old and new) working and Apple Watch also not

JodyM — Thu, 19 Mar 2026 09:59:47 GMT

Following my upgrade, neither phone is now connected to the network, and neither is my Apple Watch. I have no phone to call from. Any support is welcome!

Re: Following upgrade, neither phone (old and new) working and Apple Watch also not

bristolian — Thu, 19 Mar 2026 10:02:41 GMT

Have you swapped a working SIM from your old phone to your new phone?

Re: Following upgrade, neither phone (old and new) working and Apple Watch also not

Peter_W — Thu, 19 Mar 2026 12:15:28 GMT

Welcome to the Community, @JodyM.

When you activated the new phone, could it have tried to move your SIM over to an eSIM?

This is one of the features within the quick start options on a new iPhone, but it wouldn't explain why you would lose service to your Apple Watch.

It's also worth taking a look at our network status checker so we can be sure there's not anything in the area that could be affecting you, too.

Peter