topic Re: Stolen phone in SIM cards & Porting

Stolen phone

Mambojerry — Tue, 17 Mar 2026 00:35:00 GMT

My phone got stolen in Colombia, I bought a new phone and I need eSIM as my SIM card is not working

Re: Stolen phone

Chris_B — Tue, 17 Mar 2026 08:16:24 GMT

@Mambojerry Did you activate roaming on your account because you left the UK ? If you did is that device unlocked to use any network SIM card ? If your sim doesn’t work and roaming was enabled then having a eSIM will not make it work. You also cannot activate an eSIM while outside the UK especially if roaming isn’t enabled on your account.

Re: Stolen phone

Katie_B — Tue, 17 Mar 2026 08:24:02 GMT

Hello @Mambojerry.

Thanks so much for coming here.

I am sorry to hear your phone has been stolen in Colombia.

Are you still currently abroad?

If yes, is the phone you are putting your EE SIM into unlocked?

Katie

Re: Stolen phone

bristolian — Tue, 17 Mar 2026 10:30:34 GMT

Did your phone work in Colombia between you arriving and it being stolen?