topic Re: Ported-in number is not shown in my phone in SIM cards & Porting

Ported-in number is not shown in my phone

Skumba — Tue, 10 Mar 2026 09:29:11 GMT

I have just moved from O2 to EE, and my phone is now using my old ported-in number. Lovely. BUT. My phone still shows the number as the EE Sim card number that I was sent. How do I stop this incorrect display?

Re: Ported-in number is not shown in my phone

Ritu_D — Tue, 10 Mar 2026 11:43:27 GMT

Hi @Skumba

Welcome to the community.

What phone are you using?

And when did your number port over to EE?

Thanks

Ritu

Re: Ported-in number is not shown in my phone

bristolian — Tue, 10 Mar 2026 11:47:49 GMT

@Skumba wrote:
My phone still shows the number as the EE Sim card number that I was sent

Where does your phone still show the original, temporary, number?

Re: Ported-in number is not shown in my phone

Skumba — Tue, 10 Mar 2026 12:19:30 GMT

My O2 number was ported in to my phone yesterday around midday, and my phone
is using that number BUT it still displays the temporary EE number in my Sim
Manager, and also in ABOUT PHONE under Phone number.

If I call another phone, my correct ported-in number shows, so the problem
is only on my phone.

Skumba

Re: Ported-in number is not shown in my phone

Chris_B — Tue, 10 Mar 2026 13:28:35 GMT

@Skumba On what phone ?

Re: Ported-in number is not shown in my phone

Skumba — Tue, 10 Mar 2026 15:27:30 GMT

My apologies for not mentioning the make of phone. I was a Samsung S24 Ultra
and a S24. Following my last submission, an EE customer Service agent fixed
it on both phones. There was a problem ( my fault I think) in the way the
account was set up, and it had to be reset at EE.

Thanks very much for your interest and help

Skumba