topic Re: My old supplier has turned off my sim but EE haven't actioned my swap over. in SIM cards & Porting

My old supplier has turned off my sim but EE haven't actioned my swap over.

Camlc2 — Fri, 06 Mar 2026 12:03:27 GMT

I have just moved across to EE as of today. My old supplier has turned off my sim but EE haven't actioned my swap over. I can't contact EE as I can't call the number and I can't find an email address. Live chat appears to be an option but is well hidden. Not a great start EE. Any suggestions as to how I can contact them. I haven't got access to another phone ATM as I'm at home, alone

[Mod edit: add title]

Re: My old supplier has turned off my sim but EE haven't actioned my swap over.

bristolian — Fri, 06 Mar 2026 11:38:28 GMT

Your post has been moved to a new thread. You've also not explicitly said so, but it sounds like you're porting a number in from another network - is that right?

The reason you can't find an email address is that there isn't one! There is a live chat option via the myEE app for pay-monthly customers.

If you're porting-in, and today is your porting-date, it's quite normal for different parts of your service to move across at different times. It's worthwhile restarting your phone and/or toggling flight mode at regular intervals too.

Can you be more specific what you mean by "EE haven't actioned my swapover"? That may help to advise further. As a base question, does your phone show coverage indicators?

Re: My old supplier has turned off my sim but EE haven't actioned my swap over.

Chris_B — Fri, 06 Mar 2026 13:37:53 GMT

@Camlc2 just to check you have put the EE sim card in your phone ? And you did give EE the Port Authorisation Code ( PAC )