topic SIM card damaged in SIM cards & Porting

SIM card damaged

Ta1981 — Sat, 28 Feb 2026 22:38:27 GMT

I am abroad and my EE SIM card is damaged. Can I request eSIM while I am abroad? If not can I request Norma SIM card to be posted to my address? as I cannot get in touch with EE customer service.
thanks

Re: SIM card damaged

bristolian — Sat, 28 Feb 2026 23:37:25 GMT

There are complications with activating any replacement SIM whilst abroad - it "might" work, but comes with no guarantees. You should expect to be offline until you return to the UK

You can certainly request a replacement SIM is posted to your billing address by calling CS, or obtain one with photographic ID at an EE retail store.

Re: SIM card damaged

Ta1981 — Sun, 01 Mar 2026 04:35:39 GMT

Hi,

can I order sim replacement via email to be posted to my address while I’m still abroad?

Thanks

Re: SIM card damaged

Leanne_T — Sun, 01 Mar 2026 08:23:46 GMT

Morning @Ta1981

Thanks for coming to the community.

As @bristolian has advised, to order a replacement SIM cars to be delivered to your home address you would need to call us and the team will get this sorted for you. Full details can be found in the How Do I Swap My SIM or Get a New SIM? page,

Leanne 🙂