topic Re: New SIM not receiving or making calls, and not allowing sending text messages in SIM cards & Porting https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM-not-receiving-or-making-calls-and-not-allowing-sending/m-p/1602733#M56414 <P>What was the reason for the new SIM? Is this a lost/stolen replacement? Upgrade to a phone with a different size SIM slot?</P><P>You can contact EE-CS on 07953 966150 from any working phone, it needn't be an EE one or a mobile.</P> Thu, 19 Feb 2026 15:57:23 GMT bristolian 2026-02-19T15:57:23Z New SIM not receiving or making calls, and not allowing sending text messages https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM-not-receiving-or-making-calls-and-not-allowing-sending/m-p/1602711#M56411 <P>I received a new SIM in the post as the old SIM was not making/receiving calls - the new SIM is working with data but still not able to make/receive calls. And now it also won't allow me to send text messages. There is an option to download and eSIM but my device is not compatible. I cannot get hold of anyone at EE to help</P> Thu, 19 Feb 2026 14:37:37 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM-not-receiving-or-making-calls-and-not-allowing-sending/m-p/1602711#M56411 Clairebrady84 2026-02-19T14:37:37Z Re: New SIM not receiving or making calls, and not allowing sending text messages https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM-not-receiving-or-making-calls-and-not-allowing-sending/m-p/1602733#M56414 <P>What was the reason for the new SIM? Is this a lost/stolen replacement? Upgrade to a phone with a different size SIM slot?</P><P>You can contact EE-CS on 07953 966150 from any working phone, it needn't be an EE one or a mobile.</P> Thu, 19 Feb 2026 15:57:23 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-SIM-not-receiving-or-making-calls-and-not-allowing-sending/m-p/1602733#M56414 bristolian 2026-02-19T15:57:23Z