https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1602582#M56405 <P>Hi,</P><P>I just got a new iPhone because my old one it is all broken up so I can’t even turn it on, how can I transfer my phone number to the new one. Because I know you can do it when the other phone is working, but when it not, what do I do?</P><P>Thank you.</P> Wed, 18 Feb 2026 21:46:09 GMT dawid15 2026-02-18T21:46:09Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1602582#M56405 <P>Hi,</P><P>I just got a new iPhone because my old one it is all broken up so I can’t even turn it on, how can I transfer my phone number to the new one. Because I know you can do it when the other phone is working, but when it not, what do I do?</P><P>Thank you.</P> Wed, 18 Feb 2026 21:46:09 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1602582#M56405 dawid15 2026-02-18T21:46:09Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1602584#M56406 <P>Verification of your existing SIM is a security requirement of all SIM swaps, to prevent unathorised ones being actioned. An eSIM on a non-working phone is unfortunately a shortcoming of eSIM where you will need to do one of two things..</P><P>1: Request your SIM-swap by contacting EE-CS from another working phone - 07953 966150 is the number</P><P>2: Attend an EE retail store with photographic ID, to obtain a replacement physical SIM in-person and activate it immediately. If you then want to convert back to eSIM, you can do so via the normal process.</P> Wed, 18 Feb 2026 22:11:55 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1602584#M56406 bristolian 2026-02-18T22:11:55Z