topic Re: Sim not working in SIM cards & Porting

Sim not working

Tutugreg — Fri, 13 Feb 2026 08:03:25 GMT

Hi I switch my SIM card to a new phone and it’s not working which I need my QR code please can you help me. And my name is Terry . My gmail <removed>

[Mod Edit : please don't post personal details in public forum]

Re: Sim not working

Tutugreg — Thu, 12 Feb 2026 23:21:00 GMT

Hi I switch my SIM card to a new phone and it’s not working which I need my QR code please can you help me. And my name is Terry ********. My gmail ******

[Mod edit: Removed name and email for security.]

Re: Sim not working

bristolian — Thu, 12 Feb 2026 22:03:24 GMT

There is no access to individual customer accounts on this public internet forum. And posting your email address on here is an open invitation for spammers to contact you - please edit that out ASAP unless the site admins beat you to it.

Edited to add: Please keep all your posts on a particular topic in one thread, there's no need to add to other people's posts with the same question. Posts merged into yours!

Re: Sim not working

Ali_A — Fri, 13 Feb 2026 15:11:39 GMT

Hi @Tutugreg

Sorry to hear you no longer have access to your old SIM card.

Please call customer service where a member of the team can order a replacement SIM card or eSIM QR code for you.
Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

You'll only be able to use the option to download an eSIM/QR code online if you have access to your previous SIM, as a security PIN is sent to it to activate the new one.

Ali