topic Re: Sim Farce in SIM cards & Porting

Sim Farce

MidasTouch_16 — Sun, 08 Feb 2026 07:49:55 GMT

So 8/2/26 I received a new sim at a very good price and was looking forward to getting started very quickly. I wish. The sim could not be registered and was not active like promised. So I contacted EE and after 90 minutes could still not sort this issue out in any shape or form. Disappointed and disgusted. So after that time I had to cancel it and start all over again with a new sim arriving on Monday or Tuesday what a joke this was. I did get £10 good will gesture which was very nice indeed. Why are these mistakes allowed to take place EE?

Re: Sim Farce

Chris_B — Sun, 08 Feb 2026 09:06:38 GMT

@MidasTouch_16 SIM cards can take up to 24 hours to activate. There is no it’ll work in a set time frame if you call because the activation has to filter through the network, the sim has in order to activate and work has to installed in to none network locked device.

Re: Sim Farce

Northerner — Sun, 08 Feb 2026 09:07:51 GMT

Hi @MidasTouch_16

PAYG or pay monthly contract.

Depends on the issue as many variables which may not be EE fault but as good will they accepted.

If the issue is sorted I am not sure what the question is regarding, if you want to complain the you can do so here: https://ee.co.uk/help/contact-ee/complaint

Thanks