topic Re: New Sim showing emergency mode in SIM cards & Porting

New Sim showing emergency mode

brighthorizons — Mon, 26 Jan 2026 15:20:12 GMT

Hello, please can you assist.

We have had a new business sim delivered today and a new mobile phone.

I have inserted the SIM and it is in emergency mode - can you advise how we get this rectified?

Thanks

Re: New Sim showing emergency mode

bristolian — Mon, 26 Jan 2026 16:50:25 GMT

Is that SIM a PAYG one, or pay-monthly? Is this a new connection? Lost & stolen replacement? Upgrade?

Do you have any other EE phones, and if so - do they show coverage in this same location?

Re: New Sim showing emergency mode

Peter_W — Mon, 26 Jan 2026 17:32:39 GMT

Welcome to the Community, @brighthorizons.

If this was an upgrade to an existing contract, we sometimes will send out a replacement SIM in case you need a new size, but this will always be blank.

We would only activate it and switch the service from your existing SIM if you asked us to, so if you still have this can you give that a test?

Peter