topic Re: lost sim in SIM cards & Porting

lost sim

charlotte42069 — Fri, 23 Jan 2026 20:44:00 GMT

hi iv lost my phone (inc sim) if i were to purchase a new sim could my number and credit be transferred over

Re: lost sim

Northerner — Fri, 23 Jan 2026 21:41:30 GMT

Hi @charlotte42069

If you take photo identification in to an EE store they should be able to sort this for you.

Thanks

Re: lost sim

charlotte42069 — Fri, 23 Jan 2026 21:59:44 GMT

it is only showing me 2 ee stores which are both closed, it is also past standard opening hours and when i saw those numbers on the site it said they were available 24hr, is there no 24hr help available at all?

Re: lost sim

XRaySpeX — Fri, 23 Jan 2026 22:31:47 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: lost sim

charlotte42069 — Fri, 23 Jan 2026 22:36:57 GMT

yes but i need help tonight, i have purchased a new sim from the local shop i just need everything put onto it

Re: lost sim

XRaySpeX — Fri, 23 Jan 2026 22:41:34 GMT

You shouldn't have done that if you want the same no. & credit. That's what a replacement SIM is for & which the the store should've given you. Now you'll still have to call CS to transfer them over.