topic Re: SIM card not working in SIM cards & Porting

SIM card not working

Melissa79 — Fri, 23 Jan 2026 10:54:21 GMT

My SIM card has stopped working

Melissa79 — Fri, 23 Jan 2026 10:51:27 GMT

My SIM card has stopped working on my contract phone I need a new SIM card sent out please

Melissa79 — Fri, 23 Jan 2026 10:57:40 GMT

I need help to order a new SIM card for my iPhone contract phone

Melissa79 — Fri, 23 Jan 2026 10:57:59 GMT

Melissa79 — Fri, 23 Jan 2026 10:59:56 GMT

My SIM card has stopped working

Katie_B — Fri, 23 Jan 2026 11:13:08 GMT

Welcome to the community.

I am sorry to hear your SIM has stopped working.

Do you live near a local EE Store? if yes, you are welcome to collect a new SIM today but please ensure you have photo ID.

Alternatively if you wish to order a SIM you can do this HERE or by giving our customer care team a call.

Katie 🙂

Melissa79 — Fri, 23 Jan 2026 12:31:40 GMT

Thank you I have ordered one now.

Kind Regards

Melissa

Peter_W — Fri, 23 Jan 2026 14:21:51 GMT

Thanks for the update, @Melissa79.

Please keep us posted on how you get on, or let us know if you have any more questions, too!

Peter