topic Re: Refresh qr code in SIM cards & Porting

Refresh qr code

Melihgobelek — Thu, 22 Jan 2026 16:04:40 GMT

Hello, PLEASE HELP immediately

I purchased an EE travel data-only eSIM.
During installation, the activation process got stuck and now the activation code shows as invalid on my iPhone.

I do not have an EE phone number.
Please issue a replacement eSIM / new QR code.

Order email: <email address>
Device: iPhone 15 pro max
Country of purchase: outside the UK

Thank you.

[Mod Edit: Personal details removed. Please don't post personal information on public forums]

Re: Refresh qr code

Melihgobelek — Thu, 22 Jan 2026 15:23:59 GMT

I bought an EE travel data-only eSIM.
I don’t have an EE phone number.
My eSIM activation failed and the activation code is now invalid.
I need a replacement eSIM / new QR code.

Please HELP IMMEDIATELY. my trip is coming soon.

Re: Refresh qr code

bristolian — Thu, 22 Jan 2026 15:44:05 GMT

There is no access to individual customer accounts on this public internet forum, and neither is it a wise idea posting your email address for all to see.

I suggest editing that out ASAP unless the site admins beat you to it

Re: Refresh qr code

Melihgobelek — Thu, 22 Jan 2026 16:57:36 GMT

So what should I do to solve this problem? Nobody has sent me a reply email. How will this problem be resolved?

Re: Refresh qr code

Northerner — Thu, 22 Jan 2026 17:34:16 GMT

Hi @Melihgobelek

The issue is likely becase you're not in the UK.

You'll need to speak to EE CS: https://ee.co.uk/help/contact-ee

Thanks

Re: Refresh qr code

Melihgobelek — Thu, 22 Jan 2026 17:54:14 GMT

I wonder if customer service sees the messages I'm writing here. If so, could they please email me? I can't reach customer service at all.

Re: Refresh qr code

Melihgobelek — Thu, 22 Jan 2026 18:33:25 GMT

I bought a new e-SIM and after scanning the QR code, it's stuck on the activation screen. What should I do?

Re: Refresh qr code

Alex_H — Thu, 22 Jan 2026 18:35:47 GMT

Hi @Melihgobelek,

Welcome to the EE Community

Customer services are not available via email, but you can find the contact details to get in touch with them on our contact us page.

We have no access to orders via this forum to help directly, but from what you are saying this is a Travel SIM purchase?

If so have you tried logging in to the Travel SIM page to see if you are able to re-download the SIM from here? You can also request a refund from this page if you are unable to use the SIM.

Alex