topic Re: How can I get a PUK code? in SIM cards & Porting

How can I get a PUK code?

trambambukas — Wed, 21 Jan 2026 10:17:52 GMT

Cannot find a latest proper solution on the forum. Help me, please,,,,

Re: How can I get a PUK code?

bristolian — Wed, 21 Jan 2026 10:46:14 GMT

Log into your myEE online account and follow Home > Plans & Subscriptions > Unlock your SIM / eSIM.

Re: How can I get a PUK code?

trambambukas — Wed, 21 Jan 2026 10:53:44 GMT

I can't find in menu

'Plans & Subscriptions > Unlock your SIM / eSIM.'

Can you give me link, please?

Re: How can I get a PUK code?

Chris_S — Wed, 21 Jan 2026 12:56:44 GMT

Hi @trambambukas

I'm sorry to hear that you're having trouble obtaining your PUK.

I'd recommend heading to our Unblock your phone with a PUK code web page for helpful information and step by step instructions.

Chris S

Re: How can I get a PUK code?

trambambukas — Wed, 21 Jan 2026 14:28:31 GMT

I can't see here anything regarding unblocking.... can you help me open my eyes? 😃

Re: How can I get a PUK code?

Ali_A — Thu, 22 Jan 2026 16:00:54 GMT

@trambambukas

It looks like you haven't yet linked your SIM to your online account, which is why you don't have the options to manage your SIM- you can see this on the top left of your page.
However, as you can't access your mobile SIM at the moment, you'll not be able to link your product just yet either.

In this situation you'll need to call Customer Service directly, or pop into your local EE store, where a guide will be able to manually help you with your PUK code.

Ali