topic Re: Porting in SIM cards & Porting

Porting

Gosialinka93 — Tue, 20 Jan 2026 12:34:16 GMT

On Sunday, I ported my number from Vodafone to ee. Today, I received a message saying the number had been ported and was ready for use. I'm trying to log in to the app, but I'm not receiving the code for my phone number. What should I do? How can I purchase the package?

Re: Porting

bristolian — Tue, 20 Jan 2026 13:44:34 GMT

Can you receive any text messages? If you send a text message to yourself, do you receive it? If you text NUMBER to 150, do you get the expected response?

What package are you trying to purchase?

Re: Porting

Gosialinka93 — Tue, 20 Jan 2026 13:52:23 GMT

Text messages from number 150 arrive without a problem, and I receive them. I want to buy a 15-pound package. The problem is that I can't log in to the app or the ee website.

Re: Porting

Gosialinka93 — Tue, 20 Jan 2026 13:52:42 GMT

Text messages from number 150 arrive without a problem, and I receive them.
I want to buy a 15-pound package. The problem is that I can't log in to the
app or the ee website.

Re: Porting

Rach_H — Tue, 20 Jan 2026 17:20:08 GMT

I'd recommend reaching out to our team, so they can look into why you're having problems receiving texts, and get your account set up @Gosialinka93.

Rach