topic I in SIM cards & Porting

I

MarcBnox — Tue, 13 Jan 2026 23:38:04 GMT

I need help. I have my old samsung phone with the EE sim card and i have put it into my new Samsung. The phone number in the section about my phone is not the same an my actual number. Any help is much appreciated

Re: I

David — Wed, 14 Jan 2026 00:23:10 GMT

Hi @MarcBnox

Welcome to the EE Community,

Do you need any help ?

Thanks

David

Re: I

Ali_A — Wed, 14 Jan 2026 11:49:14 GMT

Hi @MarcBnox

Sounds strange! With the old EE SIM in your new Samsung phone, if you make a phone call does it show your mobile number?
If you send and receive texts, does it show the correct number?

Please go to the settings in your phone and into SIM Manage to check if you have an eSIM installed in the phone with a different number showing.

Ali