topic Re: PAYG Sim -two numbers?? in SIM cards & Porting

PAYG Sim -two numbers??

Ejd137 — Tue, 13 Jan 2026 06:47:35 GMT

Hello! I got a PAYG sim a few months ago and I wanted my old number so went through all that good stuff to get it back. But for some reason I have two numbers now 😅 folks can text my old number and it still comes through but when I message back they’ve said it comes back through a different number. On my EE app it’s the right number (my old one), on my iPhone in contacts, my number is the right one. Does anyone know how I go about fixing this?

Re: PAYG Sim -two numbers??

bristolian — Tue, 13 Jan 2026 08:12:43 GMT

I presume that "all that good stuff to get it back" refers to using a PAC to port a number into EE from another network. If so, the rest of your post is a classic explanation of a "split port" where some aspects of your service have ported in, but others haven't.

EE-CS can set about rectifying split ports if you contact them on 150.

Re: PAYG Sim -two numbers??

Chris_B — Tue, 13 Jan 2026 08:14:51 GMT

@Ejd137 turn off iMessage and FaceTime then restart the device then check your number is correct in settings/mobile services. If it shows correct you can reenable iMessage on FaceTime.

Re: PAYG Sim -two numbers??

Ejd137 — Tue, 13 Jan 2026 08:53:03 GMT

Legend! Thank you. That seemed to have done it 😬