topic Re: Replacement sim card in SIM cards & Porting

Replacement sim card

Chelsmc — Mon, 12 Jan 2026 20:48:51 GMT

I recently got a replacement sim card and wanted to keep the same number. It should have arrived working as I said the old one was lost but it isnt working. It tells me I need to activate it. When doing this it says it is sending the pin to the number but nothing is revieved as obviously I dont have the old sim.

Re: Replacement sim card

bristolian — Mon, 12 Jan 2026 21:42:32 GMT

The PIN to your old SIM is a standard security measure to prevent unauthorised SIM-swaps.

You'll therefore need to request the swap by contacting EE-CS from another phone and passing account security.

07953 966150 can be dialled from any working phone, landline or mobile

Re: Replacement sim card

Michael_D — Tue, 13 Jan 2026 08:33:39 GMT

Hi @Chelsmc

Further to what @bristolian has advised above, if you are the account holder and you have an EE store nearby, you can visit the store with photo ID (either a passport or driving licence) and they can activate a SIM in store with your number.

Michael