topic Re: t an earth in SIM cards & Porting

t an earth

SIMKEZ456 — Mon, 29 Dec 2025 06:47:43 GMT

I want my old number so I give puk code was told my number wud be transferred by 23rd Dec so when I receive the text saying it was done I just thought my old number wud take over the number on my contract.

But no i am contacting my friends as I wud but then been asked who it is as instead of my old number that the have me saved as the number EE number which I thought had been replaced is been used then when they try ringing me on that number it doesn't work.

Also I do not have the Rcs messaging can't get that on & looking at the bill well I haven't got a clue if I am paying 4 both numbers.

Also the second phone on my account i ordered 4 my son is that connected to my account or do I have to go on & do it myself?

I lost my sons sim so I thought I had ordered a new one but so not have a clue if the order has gone through can not find anything to show it or i have not got a email

As for mi bill I do not no how much I am ment to pay manually online 3rd & if another amount will be taken by direct debit on 3rd so confused really am help please

Re: t an earth

Katie_B — Mon, 29 Dec 2025 08:11:19 GMT

Hello @SIMKEZ456.

Welcome to the community.

What device are you using?

Have you restarted your phone since the PAC transfer completed?

Does the number you transferred over to the EE network show on your EE mobile bill?

If your sons phone is linked to your billing account then you will not need to do anything this should automatically be viewable.

Replacement SIMs are sent via Royal Mail and can take 2-5 working days to arrive.

Katie 🙂

Re: t an earth

bristolian — Mon, 29 Dec 2025 11:55:39 GMT

@SIMKEZ456 wrote:
I want my old number so I give puk code was told my number wud be transferred by 23rd Dec

Only a small thing but for the benefit of others...

PUK = Personal Unlock Key, used to unlock a SIM when the PIN has been entered incorrectly once too many

PAC = Porting Authority Code, used to port your mobile number between networks, and cancel your old subscription.