topic PUK in SIM cards & Porting

PUK

zoedavis1984 — Thu, 25 Dec 2025 09:51:12 GMT

merry Christmas all

how do I enter the PUK code from my previous supplier into my new we phone to keep the number?

thank you

Re: PUK

Northerner — Thu, 25 Dec 2025 10:31:50 GMT

Hi @zoedavis1984

You mean transfer your PAC to EE, if so read here: https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee

Thanks

Re: PUK

Chris_B — Thu, 25 Dec 2025 10:50:59 GMT

@zoedavis1984 just to make you aware it can take up to 24 hours to migrate the number and as it’s Christmas it might take longer.

Re: PUK

bristolian — Thu, 25 Dec 2025 12:01:07 GMT

References to "24 hours" in porting is inherently misleading, ports take one working day from submitting PAC. The next working day is Monday 29th, PAC submitted anytime now will be treated as submitted Monday 29th for port-in on Tuesday 30th.

PAC is short-hand for Porting Authority Code

PUK is a Personal Unlock Key, for unlocking a SIM when the PIN has been entered incorrectly too many times.