topic New SIM on old Number ? in SIM cards & Porting

New SIM on old Number ?

entigy — Tue, 23 Dec 2025 17:39:34 GMT

Hi. Please can you help me. I was robbed at knifepoint on the way home this afternoon and my phone was thrown into a canal. Obviously no-one can use it now, but my mobile number was my primary contact. Is there any way I can get a new SIM with the same number that I can pop into an old phone?
Thanks.

Re: New SIM on old Number ?

XRaySpeX — Tue, 23 Dec 2025 17:46:09 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: New SIM on old Number ?

bristolian — Tue, 23 Dec 2025 17:51:52 GMT

Replacement SIMs are sent by Royal Mail second-class post, so you could be looking at a calendar week if you do so. Visit an EE retail store with photographic ID, and you can replace your SIM on-the-spot.

Just something to bear in mind with the Christmas period coming up.

Re: New SIM on old Number ?

Christopher_G — Tue, 23 Dec 2025 17:54:16 GMT

That's awful. I hope you're OK, @entigy

I see you've been given some great advice here. Please let us know if you need any more help with this.

Chris

Re: New SIM on old Number ?

entigy — Tue, 23 Dec 2025 18:13:40 GMT

I've just spoken to a very helpful chap using my work mobile.
He will be sending out a replacement SIM on the same number.
The next issue will be topping up the credit, as I've had to get all my bank cards stopped!!

Re: New SIM on old Number ?

XRaySpeX — Tue, 23 Dec 2025 18:48:33 GMT

Whatever credit that was there before will still be there.