topic Re: How do I get my PUK code when my SIM is locked? in SIM cards & Porting

How do I get my PUK code when my SIM is locked?

Itsonlyme63 — Mon, 22 Dec 2025 17:26:08 GMT

Same problem i am flying sim card is locked and no way to get IMEI number to get PUK number so now have no phone for 1 month as i will be abroad until late january 2026, no email support is a deal breaker for me will have to look for another provider on my return to UK

Re: How do I get my PUK code when my SIM is locked?

XRaySpeX — Mon, 22 Dec 2025 17:27:02 GMT

@Itsonlyme63 : You don't need a IMEI to unblock a blocked SIM. That's for unlocking a phone to any network.

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: How do I get my PUK code when my SIM is locked?

Chris_B — Mon, 22 Dec 2025 19:10:35 GMT

@Itsonlyme63 Or perhaps actually learn what a IMEI is and what it’s used for. A PUK doesn’t need to know the device IMEI it certainly doesn’t know your devices IMEI, it’s a SIM card issue and not a device issue or related to the device issue.

Emails are too slow to deal with customer issues, your always waiting on a reply and you’ve got no idea if the agent has completed their working hours during that email exchange so you’ll not get further assistance while waiting on a response. And customer support don’t have time to wait on you and any response from you, other customers who are more than happy to call will take priority over a waiting response for an email so you’ll end up waiting longer for any response.

Re: How do I get my PUK code when my SIM is locked?

Ali_A — Tue, 23 Dec 2025 08:39:14 GMT

Hi @Itsonlyme63

Following @XRaySpeX, you can find out more about PUK and the steps on how to Get your PUK code at Unblock Your Phone with a PUK code | Mobile Help page.

IMEI is only needed for unlocking a device. Unblocking a SIM is different to unlocking. Find out more about unlocking your device.

Ali