topic Re: SIM to eSIM conversion in SIM cards & Porting

SIM to eSIM conversion

floppydisk333 — Tue, 09 Aug 2022 11:18:39 GMT

Hi, would there be possibility to convert existing physical SIM that I have into eSIM ?

Based on the guide that I can see, this only possible if you're moving into iPhone 13 upon inserting physical sim.

Why can't there be option to ask for SIM to eSIM conversion in EE website or as separate request to sim replacement if conversion not allowed.

Re: SIM to eSIM conversion

Kirigaya_Kazuto — Tue, 09 Aug 2022 11:49:06 GMT

Yes, you can convert it - if you login to your MyEE account, or use the mobile app, go into Settings -> Device and SIM -> "Replace my SIM" and do the eSIM instant download

Any eSIM capable phone will be able to have this

Re: SIM to eSIM conversion

dmitriyzahar — Tue, 15 Aug 2023 23:54:23 GMT

Sorry, but I can't see any option about eSIM here. Could you clarify this, please?

Re: SIM to eSIM conversion

Chris_B — Wed, 16 Aug 2023 05:18:15 GMT

@dmitriyzahar you can only use a eSim if you a contract customer. If you are then open the my EE app click the person icon too right then click settings and permissions then scroll down to activate Sim/eSim and follow the on screen instructions. If you are only going to use the eSim just because you can don’t bother. It’s so much easier to move a SIM card to a different device if needs be especially if your device breaks and you can not access the device.

Re: SIM to eSIM conversion

alb96 — Sat, 28 Oct 2023 20:38:25 GMT

1. How long does it take for it to convert from a physical sim to an e sim?

2. Once its converted do you just take out the physical sim?

Re: SIM to eSIM conversion

Chris_B — Sat, 28 Oct 2023 22:06:11 GMT

@alb96 It should take a few minutes if that. And yes you take the sim out as it’s no longer working so you bin it. Before you do this is there a reason why you want to change to a eSIM ? If it’s just because you can don’t bother you don’t gain anything.

Re: SIM to eSIM conversion

ianrobbs — Sat, 16 Dec 2023 16:10:10 GMT

@Chris_B I have a question, I am looking at getting a new phone that is esim and has 1 physical slot. Was thinking if I convert my current sim card to esim, can I use the physical sim slot for another sim card if I am going abroad? Or does it work differently to using a dual sim card?

Re: SIM to eSIM conversion

Chris_B — Sat, 16 Dec 2023 16:27:09 GMT

@ianrobbs Yes you can do that. An eSIM is just a on device digital SIM card. Having this just means you don’t have to install 2 physical SIM cards in one device. The device will pick up 2 carrier signals and these will both show on the device.

Re: SIM to eSIM conversion

alb96 — Sat, 16 Dec 2023 16:44:07 GMT

needed to do as going to be travelling abroad and switching SIM cards a lot. It worked perfectly the way you suggested and only took a few mins

Re: SIM to eSIM conversion

bav_1992 — Mon, 14 Oct 2024 17:28:26 GMT

Hi, I have just bought a IPhone 16 Pro in the US (where I am living at the moment). Whenever I came back to the UK, I used to just put my EE sim back into my phone and buy a bundle of data and minutes with no contract. My new phone doesn't have a physical sim slot, so when I'm next back, can I move my British number with EE on to an esim on my new phone?

Re: SIM to eSIM conversion

Rach_H — Tue, 15 Oct 2024 07:07:39 GMT

Hi @bav_1992,

Welcome to the Community!

I hope you're loving your new phone!

Can I just check if your number is currently on a Pay as You Go plan? We don't currently offer eSIMS for Pay As You Go numbers, so we may need to look into some other options for you, such as our 30 day contract plans.

Rach

Re: SIM to eSIM conversion

mnaqash — Sun, 22 Dec 2024 01:56:46 GMT

Covert my sim to eSIM

Re: SIM to eSIM conversion

Katie_B — Sun, 22 Dec 2024 08:14:14 GMT

Hi @mnaqash.

Thanks for coming here.

Are you using an eligible device?

Katie

Re: SIM to eSIM conversion

Njiko — Mon, 22 Dec 2025 01:15:01 GMT

Please change my SIM to eSIM

Re: SIM to eSIM conversion

Katie_B — Mon, 22 Dec 2025 08:17:45 GMT

Good morning @Njiko.

Thanks for coming here.

Do you have eSIM compatible device?

Information on how to convert your SIM to an eSIM can be found HERE.

Katie 🙂