topic Re: Transferring BT family SIMs (x2) to EE in SIM cards & Porting

Transferring BT family SIMs (x2) to EE

stevedaffern — Mon, 03 Jul 2023 11:01:30 GMT

Hi, I have a BT Family SIM account with two phones that I am transferring to EE. I followed advice to register with EE and used the PAC code supplied by BT. It was the same PAC for each number. When I registered on EE, I was only given the option to choose one number and so I have received only one SIM and set that up on my phone (I then requested my BT number be ported over, which I understand should be done within 24hrs). In the meantime, I need to know how I request a second SIM so that I can add that to my EE account, port the other BT number over, and get the EE discount that is similar to the BT Family Plan. There seems to be a lot of confusion around this whole issue of moving family plans over from BT.

Re: Transferring BT family SIMs (x2) to EE

James_B — Mon, 03 Jul 2023 14:14:44 GMT

Hi @stevedaffern,

Welcome to the EE Community. 🙂

If you'd like to order a second SIM plan, you can do it via our online shop, in your local EE store or by calling 150.

Hope this helps.

James

Re: Transferring BT family SIMs (x2) to EE

stevedaffern — Mon, 03 Jul 2023 15:30:15 GMT

Thanks James. Unfortunately, in My EE "My Shop" I only get this message: "You're unable to add another product to your account at this time." So I'll wait and see what happens once my old BT number is ported over. Hopefully, it then gives me some options. I'll try and remember to add my result here, so that others can see what happens when they move a BT family account to EE.

Re: Transferring BT family SIMs (x2) to EE

James_B — Mon, 03 Jul 2023 16:08:23 GMT

Hi @stevedaffern,

Our Customer Care Team will be happy to check your eligibility for additional products if you get in touch on 150.

James

Re: Transferring BT family SIMs (x2) to EE

stevedaffern — Mon, 03 Jul 2023 16:28:08 GMT

Thanks James, I'll do that once my number ports over. I'll get that sorted first I think. 🙂 Steve

Re: Transferring BT family SIMs (x2) to EE

James_B — Mon, 03 Jul 2023 16:30:52 GMT

No problem @stevedaffern 🙂

James

Re: Transferring BT family SIMs (x2) to EE

DougCurl2 — Sun, 21 Dec 2025 10:24:54 GMT

Even 2yrs after this post EE have not solved this simple transfer as having the same problem.Have phoned twice to no avail and even been to an EE shop who appear to have no connection to EE online purchases?

Re: Transferring BT family SIMs (x2) to EE

DougCurl2 — Sun, 21 Dec 2025 10:32:19 GMT

This is wrong.Have tried this to no avail and yesterday went into my EE shop Birkenhead who were least helpful saying they have no connection to online purchaes or orders? Been a whole nightmere all I want is to transfer over my wifes number from BT.I even have the PAC code from BT but still no sim.

Re: Transferring BT family SIMs (x2) to EE

Rach_H — Sun, 21 Dec 2025 13:20:55 GMT

Hi @DougCurl2,

Welcome to the Community!

I'm keen to help you get this sorted. Have you ordered a new SIM, or are you having trouble doing so?

Rach

Re: Transferring BT family SIMs (x2) to EE

DougCurl2 — Sun, 21 Dec 2025 16:01:43 GMT

Transfering from BT to EE.Was promised by EE to sims £12 each per monthly family plan.Only one arrived.Phoned twice nobody able to help re second sim being sent.Need help to confirm my account for mobile 0002*******

Re: Transferring BT family SIMs (x2) to EE

Rach_H — Sun, 21 Dec 2025 16:02:07 GMT

What did the team advise about the second SIM when you called @DougCurl2?

Rach

Re: Transferring BT family SIMs (x2) to EE

DougCurl2 — Sun, 21 Dec 2025 16:33:52 GMT

They did'nt,just came to an assumption it may have been sent? It appears there is no tracking order re this hence the problem.I cannot undetstand why it is so difficult to send me a second sim .As stated before I have EE broadband ( hence why I received your mobile offers) and my EE mobile EE1 but at present just one sim.

Re: Transferring BT family SIMs (x2) to EE

Lesley_W — Mon, 22 Dec 2025 11:44:09 GMT

Thanks for the extra information @DougCurl2

I understand your frustrations as it should have been sorted when you spoke to the team. You can see ways to make a complaint here Make a Complaint. The complaints team will be able to have a look into your issue and look at getting it resolved along with addressing your experience so far.

Lesley

Re: Transferring BT family SIMs (x2) to EE

DougCurl2 — Mon, 22 Dec 2025 12:09:31 GMT

Hopefully now sorted.Phoned again and got a guy who found the 2nd sim order but stated it appeared stuck?? He cancelled it then sales team were helpful in doing a reorder so hope sim arrives now in a few days.

Re: Transferring BT family SIMs (x2) to EE

Lesley_W — Mon, 22 Dec 2025 12:11:37 GMT

Fingers crossed that's sorted @DougCurl2

Feel free to pop back with an update if you get time.

Lesley