https://community.ee.co.uk/t5/SIM-cards-Porting/New-Esim/m-p/1589799#M55768 <P>Hello, I cancelled my contract with EE which ended today but opened a new one, however I can’t get into the account because I need my old number to verify password. What do I do?</P> Wed, 17 Dec 2025 09:06:54 GMT Olivia377 2025-12-17T09:06:54Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-Esim/m-p/1589799#M55768 <P>Hello, I cancelled my contract with EE which ended today but opened a new one, however I can’t get into the account because I need my old number to verify password. What do I do?</P> Wed, 17 Dec 2025 09:06:54 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-Esim/m-p/1589799#M55768 Olivia377 2025-12-17T09:06:54Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-Esim/m-p/1589807#M55769 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3181711">@Olivia377</a>&nbsp;, you will have to ring customer service and speak to them. Why did you cancel your contract and then start a new one rather than do the upgrade, which would have enabled you to downgrade or upgrade?</P><P>Did you get a new number when starting a new contract rather than upgrading with the same number? If you cancelled, you will certainly have to speak to them, as your number will be lost otherwise, from what I understand you have written here.</P> Wed, 17 Dec 2025 09:51:42 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-Esim/m-p/1589807#M55769 Schockwave 2025-12-17T09:51:42Z