https://community.ee.co.uk/t5/SIM-cards-Porting/Esim-qr-code-not-received/m-p/1589648#M55761 <P>Hello&nbsp;</P><P>I wanted to tresfer my physical sim card into an esim but now my old sim is disactivated and still don't have the qr code so I can activate my esim could you help me with that. And can't call because my sim is not working.</P><P>Thank you</P> Tue, 16 Dec 2025 10:52:01 GMT Fatimazohramoun 2025-12-16T10:52:01Z https://community.ee.co.uk/t5/SIM-cards-Porting/Esim-qr-code-not-received/m-p/1589648#M55761 <P>Hello&nbsp;</P><P>I wanted to tresfer my physical sim card into an esim but now my old sim is disactivated and still don't have the qr code so I can activate my esim could you help me with that. And can't call because my sim is not working.</P><P>Thank you</P> Tue, 16 Dec 2025 10:52:01 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Esim-qr-code-not-received/m-p/1589648#M55761 Fatimazohramoun 2025-12-16T10:52:01Z https://community.ee.co.uk/t5/SIM-cards-Porting/Esim-qr-code-not-received/m-p/1589671#M55763 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4471329">@Fatimazohramoun</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If your old SIM is deactivated now, you'd not be able to proceed with activating the SIM online, as it would need the existing SIM to be active to receive a security PIN.</P> <P>If you have an <A href="https://ee.co.uk/store-finder" target="_blank" rel="noopener">EE store</A> nearby, and you are the account holder, you can pop in with some photo ID (either a passport or driving licence) and they can activate the eSIM for you.</P> <P>Alternatively, if you have access to another phone, you can give our <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">customer service guides</A> a call, and they can help you.</P> <P>Michael</P> Tue, 16 Dec 2025 13:08:49 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Esim-qr-code-not-received/m-p/1589671#M55763 Michael_D 2025-12-16T13:08:49Z