topic Re: I have just got a new simcard but dont seem to be getting my text or calls is t in SIM cards & Porting

I have just got a new simcard but dont seem to be getting my text or calls is t

Nora65 — Sat, 13 Dec 2025 23:31:31 GMT

Re: I have just got a new simcard but dont seem to be getting my text or calls is t

Northerner — Sun, 14 Dec 2025 06:58:35 GMT

Hi @Nora65

Are you on EE PAYG or pay monthly contract.
Are you in the UK.

Thanks

Re: I have just got a new simcard but dont seem to be getting my text or calls is t

Nora65 — Sun, 14 Dec 2025 10:58:20 GMT

Im on pay monthly contract

Re: I have just got a new simcard but dont seem to be getting my text or calls is t

Alex_H — Sun, 14 Dec 2025 13:01:16 GMT

Hi @Nora65,

Welcome to the EE Community

What was the reason for getting a new SIM card, are you an existing pay monthly customer who needed a replacement SIM or have you just joined us with the SIM you have received?

Is your phone showing any signal with the SIM inserted? When you say you are not getting your calls and texts, what exactly is happening?

Alex