topic Re: Pay as you go to contract esim in SIM cards & Porting

Pay as you go to contract esim

Sethcollier — Mon, 08 Dec 2025 09:58:06 GMT

Hello I recently switched from a SIM only deal to a contract and opted for the eSim option however when I setup my phone I was unable to get the eSim set up, so I left it and just placed my old phones SIM card into my new one, after a couple days I was concerned that my previous SIM only deal was still working and that I was going to be paying for two subscription with my new eSim as well, so I went into an EE store and one of the staff told me to ring 150 which I did straight after, when I was on the phone to 150 the call staff member told me that she was going to cancel the physical SIM from my old phone that I was using in my current phone so that I could switch, when she put me hold to do that the line cut out and I had no signal. I still haven't had any signal and can't call even on WiFi calling i used another person's phone to ring up ee and a staff member said that he had sorted the issue and that it would be fixed on Monday at 6 pm which hasn't worked. I really dont know what I'm supposed to do.

Re: Pay as you go to contract esim

Sethcollier — Mon, 08 Dec 2025 10:15:00 GMT

Re: Pay as you go to contract esim

bristolian — Mon, 08 Dec 2025 10:19:17 GMT

It is EE-CS who have access to your individual account and can advise further. You did the right thing in contacting them previously and I'd recommend you do the same again.

Re: Pay as you go to contract esim

Sethcollier — Mon, 08 Dec 2025 10:21:55 GMT

Is there any way of contacting them without calling because like I said even WiFi calling isn't working

Re: Pay as you go to contract esim

Northerner — Mon, 08 Dec 2025 10:35:11 GMT

Hi @Sethcollier

Try the chat on the app although it might not work if it cannot connect to your account.

https://ee.co.uk/help/contact-ee

Thanks