topic Re: I can`t receive calls and text in SIM cards & Porting

I can`t receive calls and text

Raha1944 — Sat, 06 Dec 2025 16:49:50 GMT

Hello,
I have activated my SIM card and completed the identity verification process, but I am not receiving any SMS messages or phone calls. Because of this, I am unable to receive the verification code needed to create a Google account.
Please check and resolve the issue with not receiving messages and calls.
Thank you.

Re: I can`t receive calls and text

bristolian — Sat, 06 Dec 2025 16:51:52 GMT

Is this a new PAYG SIM? If so, receipt of SMS is not enabled until your first top-up.

Re: I can`t receive calls and text

Schockwave — Sat, 06 Dec 2025 16:54:10 GMT

Hella @Raha1944 ,

Welcome to the community,

This is a public forum with no account access, but when did you port your number over to EE? It could be that the porting has not finished as porting is not done over the weekend, which I take you ported your number over with a PAC code.

Re: I can`t receive calls and text

Raha1944 — Sat, 06 Dec 2025 16:55:59 GMT

but it does not allow me to call

Re: I can`t receive calls and text

Schockwave — Sat, 06 Dec 2025 17:02:16 GMT

@Raha1944 , have you actually ported your number over or was it a new number on pay as you go? Then you would have to add credit, which you can do here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: I can`t receive calls and text

Raha1944 — Sat, 06 Dec 2025 18:07:30 GMT

I just bought the SIM card.

Re: I can`t receive calls and text

Raha1944 — Sat, 06 Dec 2025 18:09:39 GMT

I just bought the SIM card.

Re: I can`t receive calls and text

bristolian — Sat, 06 Dec 2025 18:11:51 GMT

@Schockwave wrote:
when did you port your number over to EE? It could be that the porting has not finished as porting is not done over the weekend

A port started on Friday should complete on Friday.

Port-ins should complete on the same day they're started.

Re: I can`t receive calls and text

Northerner — Sun, 07 Dec 2025 09:29:22 GMT

Hi @Raha1944

As @bristolian asked are you on EE PAYG or pay monthly contract.

Are you in the UK.
You can download phone settings here: https://setup-ee.wdsglobal.com/index.html
Make sure your txt message settings number is set to +447958879879.

Thanks

Re: I can`t receive calls and text

Raha1944 — Sun, 07 Dec 2025 11:43:46 GMT

I just paid but I still don't receive SMS and I can't install WhatsApp or anything else that needs to receive SMS. I'm in Istanbul.

Re: I can`t receive calls and text

Raha1944 — Sun, 07 Dec 2025 11:51:05 GMT

my number is ********

Mod edit: [please dont post personal information on the community].

Re: I can`t receive calls and text

Schockwave — Sun, 07 Dec 2025 11:51:10 GMT

@Raha1944 , did you activate your SIM card in the UK and make a chargeable call or text before going abroad? If you did not, then you cannot use the SIM card until you return to the UK as it first needs activating in the UK.

Did you receive the welcome message from EE? If not, then that proves that the SIM card has not been activated, as EE is a UK network, it would first need activating in the UK, and once done, you would have received the welcome message, where you can pay for credit to use it abroad.

Plese also remove your number as per forum rules, this is a public forum and you could get spammed.

Re: I can`t receive calls and text

Raha1944 — Sun, 07 Dec 2025 11:53:41 GMT

Welcome to Turkey. Calls cost £1.80/min to make and £1.80/min to receive and texts 60p each. Picture messages cost 48p.

Using data is worry free, click add-on.ee.co.uk for FREE to get more information or choose a set amount of data and if it runs out we'll check if you want more, so you always know what you're spending.

Your current balance is £0.00

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!

. IWelcome to Turkey. Calls cost £1.80/min to make and £1.80/min to receive and texts 60p each. Picture messages cost 48p.

Your current balance is £0.00

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!

Re: I can`t receive calls and text

Northerner — Sun, 07 Dec 2025 11:56:34 GMT

Hi @Raha1944

As @Schockwave asks you need to activate EE Sims in the UK on the EE network. If you haven't done this then the SIM will not work.

Thanks

Re: I can`t receive calls and text

Raha1944 — Sun, 07 Dec 2025 11:57:33 GMT

I just paid £5. What should I do now? I need to use my SIM card.

Re: I can`t receive calls and text

Schockwave — Sun, 07 Dec 2025 12:01:33 GMT

@Raha1944 , if you have received the welcome message, then click on it to add data, simple, use the message to do so, that is the only way to add data for you to use, by using the message and following it.

I would suggest putting more credit and also try doing a manual search first to see if you can get one of the networks to work, this is always recommended, also try putting your phone into airplane mode and back again, reboot your phone, these are the ways to see if it all works.