topic Re: Still waiting for my PAC code in SIM cards & Porting

Still waiting for my PAC code

Ctitheradge — Tue, 02 Dec 2025 14:19:00 GMT

I requested a PAC code on Saturday as we are switching providers but have still not received it. Called on Monday and they said to wait 24 hrs still nothing.

Re: Still waiting for my PAC code

Ali_A — Tue, 02 Dec 2025 14:30:42 GMT

Hi @Ctitheradge

You can text PAC to 65075 to receive your PAC code, as long as you only have 1 number on your EE account.
You'll receive a text message with your code and other related information.

If you have multiple lines on your bill, you'll need to call Customer Service in 150 from your handset, where a guide in the Disconnections Team can issue you your PAC code immediately.

Ali

Re: Still waiting for my PAC code

Ctitheradge — Tue, 02 Dec 2025 14:36:52 GMT

I have more than one number on the account and I had called the customer service line on Saturday and Mondayand they said they had requested it but it had not been sent.
Sent from my iPhone

Re: Still waiting for my PAC code

Ali_A — Tue, 02 Dec 2025 14:48:00 GMT

@Ctitheradge

The PAC code will be sent via SMS to the number which you are looking to port out.

Is it the number you are using, or a different number on the account that you are requesting the PAC code for?

Ali

Re: Still waiting for my PAC code

Ctitheradge — Tue, 02 Dec 2025 15:37:58 GMT

Hi it is my partners number 0********. I am the account holder.
Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Still waiting for my PAC code

Ali_A — Tue, 02 Dec 2025 15:25:39 GMT

@Ctitheradge

Can your partner checked if they have received the PAC code on their phone?

Ali

Re: Still waiting for my PAC code

Ctitheradge — Tue, 02 Dec 2025 15:32:52 GMT

I have just checked and She has still not received it. This is getting very frustrating. Please can we get this sent over asap
Sent from my iPhone

Re: Still waiting for my PAC code

Ali_A — Tue, 02 Dec 2025 15:58:01 GMT

We don't have access to account here at the Community Forum @Ctitheradge

Please give Customer Service another call on 150 from your partners phone, so the guide will be able to check and reissue a new PAC code.

Ali