topic Time frame for sim link in SIM cards & Porting

Time frame for sim link

RJCoops91 — Sat, 29 Nov 2025 12:35:08 GMT

Hello all!

So just recieved my sim, and gone to link it to my EE ID. it says its done, but it doesnt show in the app.

How long does it take to show in the app?

Re: Time frame for sim link

Northerner — Sat, 29 Nov 2025 12:38:06 GMT

Hi @RJCoops91

Have you added a service under your EE account?

Thanks

Re: Time frame for sim link

RJCoops91 — Sat, 29 Nov 2025 13:01:26 GMT

@Northerner On my app, under manage, I selected "link EE ID, then link physical sim". Followed the instructions from there

The EE was ordered over the phone under the same email address.

Re: Time frame for sim link

Michael_D — Sat, 29 Nov 2025 14:56:38 GMT

Hi @RJCoops91

If it showed that everything was linked successfully, it would normally show very soon after, but may be up to 24 hours.

It is worth logging in through the website to see if it is linked there, and if it isn't after 24 hours, give our customer service guides a call so they can look into it further for you.

Michael