topic New Sim in SIM cards & Porting

New Sim

ljutat — Thu, 27 Nov 2025 02:01:43 GMT

I got a new sim and I am able to recieve calls normally but only texts from EE i dont understand the problem

bristolian — Thu, 27 Nov 2025 08:02:56 GMT

What's the reason for the new SIM? Was this a lost/stolen replacement? Or something else?

Can you send a text message to yourself? Do you receive it?

Michael_D — Thu, 27 Nov 2025 08:07:14 GMT

Further to the questions above from @bristolian, are you able to make calls and send texts successfully?

Michael

ljutat — Thu, 27 Nov 2025 08:32:20 GMT

Just a new phone with a new sim so everythings brand new.

ljutat — Thu, 27 Nov 2025 08:33:08 GMT

I havent yet put a pay as you go top up on because im worried itll just be a waist of money if it doesnt work.

Michael_D — Thu, 27 Nov 2025 08:42:49 GMT

Thanks for explaining @ljutat

With a pay as you go SIM, you would need to top up the SIM to fully activate its services.

In this instance, it will prevent incoming texts from working until there has been a minimum top up of £5.

Michael

ljutat — Thu, 27 Nov 2025 10:26:04 GMT

Thank you!

Michael_D — Thu, 27 Nov 2025 10:27:51 GMT

My pleasure @ljutat.

You can see information on all of the ways you can top-up on our How to top up your EE pay as you go mobile page.

Take care and have a great day.

Michael