topic Re: Pac code in SIM cards & Porting

Pac code

Lilysav — Mon, 24 Nov 2025 02:01:55 GMT

Since I didn’t renew the contract, how to retrieve a PAC to port my number. I called EE customer service and they say they could not provide PAC since my number is no longer active.

how could I deactivate my number in short time in order to get PAC?

On EE website it said that previous provider may allow you to reconnect for a short time in order to provide you with your PAC details but this would be at their discretion.

Re: Pac code

Lilysav — Mon, 24 Nov 2025 02:03:01 GMT

I mean reactivate my number

Re: Pac code

XRaySpeX — Mon, 24 Nov 2025 02:31:41 GMT

If you cancelled your contract you no longer have a no. to reactivate.

Re: Pac code

Chris_S — Mon, 24 Nov 2025 09:25:15 GMT

Hi @Lilysav

I've checked our process, and although we may be able to reactivate your line if it was disconnected within 90 days, we'd not be able to re-activate it to generate a PAC.

Although it may be a practice of another provider to reconnect a contract to generate a PAC, it's not possible here at EE.

Chris S