topic Re: How can I access account after I lost access to sim in SIM cards & Porting

How can I access account after I lost access to sim

andreas09 — Sat, 15 Nov 2025 05:40:46 GMT

My iphone stopped working and I had to do a factory reset. In order to set up the SIM again, I will need to access the account, which requires a text message to the sim. I don't have a phone number at the moment and I have no way of calling the support either.

Is there an easy way out of this deadlock?

Re: How can I access account after I lost access to sim

Chris_B — Sat, 15 Nov 2025 08:54:54 GMT

@andreas09 Why’s the sim not working. Any issues with the device will not stop the sim from working unless you are using an eSIM.

if you do mean eSIM, then the best thing you can do is go to a EE store within date photo ID and request a replacement SIM card.

Re: How can I access account after I lost access to sim

rkelly1 — Sat, 15 Nov 2025 09:25:38 GMT

Were you previously using an esim and can't receive the text due the phone reset?

You can download an esim through the EE app if you've ID verified yourself. Saves you a call or a trip to the EE store.

You can also call 0800 956 6000 from another line if you require help