https://community.ee.co.uk/t5/SIM-cards-Porting/Still-waiting-to-download-e-sim/m-p/1582222#M55378 <P>I started a new contract with ee 3 days ago and decided to go with the e sim option. I tried linking my device but it didn’t work. After calling they said there was some details missing and it’s all sorted and that after 24 hours I should see an option to download my eSIM. I am yet to see the download option or able to link my device?</P> Wed, 12 Nov 2025 20:57:08 GMT Cm221 2025-11-12T20:57:08Z https://community.ee.co.uk/t5/SIM-cards-Porting/Still-waiting-to-download-e-sim/m-p/1582222#M55378 <P>I started a new contract with ee 3 days ago and decided to go with the e sim option. I tried linking my device but it didn’t work. After calling they said there was some details missing and it’s all sorted and that after 24 hours I should see an option to download my eSIM. I am yet to see the download option or able to link my device?</P> Wed, 12 Nov 2025 20:57:08 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Still-waiting-to-download-e-sim/m-p/1582222#M55378 Cm221 2025-11-12T20:57:08Z https://community.ee.co.uk/t5/SIM-cards-Porting/Still-waiting-to-download-e-sim/m-p/1582331#M55382 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4893158">@Cm221</a></SPAN>.</P> <P>Welcome to the community.</P> <P>I’m sorry you’re not seeing the option to download your eSIM. If it's been more than 24 hours and it’s still not showing,&nbsp;I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">reaching back out to our team over the phone</A> so they can check this further and escalate if needed.</P> <P>Alternatively, you can visit your local <A href="https://ee.co.uk/store-finder" target="_blank" rel="noopener">EE Store</A> with photo ID, and they will be able to provide you with an eSIM pack.</P> <P>Debbie</P> Thu, 13 Nov 2025 15:54:26 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Still-waiting-to-download-e-sim/m-p/1582331#M55382 Debbie_G 2025-11-13T15:54:26Z