topic Re: Sim in SIM cards & Porting

Sim

Fizhcake — Mon, 10 Nov 2025 15:23:01 GMT

Hi i lost my sim card ee/bt how can i get a replacement?

Re: Sim

XRaySpeX — Mon, 10 Nov 2025 16:18:42 GMT

@Fizhcake : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: Sim

Leanne_T — Mon, 10 Nov 2025 16:32:40 GMT

Hi there @Fizhcake

Thanks for coming to the community.

If you have lost the SIM card, please follow @XRaySpeX's advice and give our mobile guides a call they will get your existing SIM blocked and send a replacement SIM card by post to your home address.

You can also pop into an EE store with photo ID, and they can replace the SIM for you.

Our Lost or Stolen Mobile Phone help page, has more information for you 🙂

Thanks.

Leanne.