topic Re: Setting up eSIM on new phone in SIM cards & Porting

Setting up eSIM on new phone

Jamiehender308 — Sat, 08 Nov 2025 16:50:04 GMT

My phone recently broke due to water damage and I got a new one. It won’t let me activate the eSIM it because I can’t access my old phone to give verification, and on the app when I reactivate my eSIM it says there’s an error and it can’t be activated.

Re: Setting up eSIM on new phone

Katie_B — Sun, 09 Nov 2025 08:10:32 GMT

Good morning @Jamiehender308.

Thanks for coming here.

If you are unable to complete the verification you would need a replacement QR code.

Do you have a local store near by?

Alternatively, I'd recommend giving us a call and speaking with our customer care team.

Katie