topic Re: My ESIM never arrived in SIM cards & Porting

My ESIM never arrived

NicShelbourn — Tue, 04 Nov 2025 11:40:30 GMT

My ESim was ordered but I have never recieved - I am unable to call EE as my previous plan has be cut off. When I go to track my order it says its timed out or having difficulties.

How can I contact Customer Service either by email or online?

Re: My ESIM never arrived

Schockwave — Tue, 04 Nov 2025 13:44:08 GMT

Hello @NicShelbourn ,

Welcome to the community,

Sim cards are sent out via second class post, but if you are near an EE high street store and have a valid photo ID, you could get one there.

Not sure why your previous plan has been cut off, but you would either have to use another phone or a web based app to ring customer service, there is no email nor is there webchat unless you have a monthly contract.

Re: My ESIM never arrived

bristolian — Tue, 04 Nov 2025 14:41:34 GMT

EE-CS are available on 07953 966150 from any working phone, it doesn't need to be a mobile or an EE one.

https://ee.co.uk/help/contact-ee

Re: My ESIM never arrived

NicShelbourn — Tue, 04 Nov 2025 14:44:37 GMT

Thanks unfortunately I only have my mobile - I’ll see if I can borrow a neighbours

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